JOB DESCRIPTION
Title: Internal Support Engineer
Department: Operation Unit
Location: Shanghai, China
Report to: Internal Support Manager/Senior Internal Support Engineer
Supervise: None
Overall Purpose of Job:
- First task: Provision of support to the sales force in terms of applications, project sales, system solutions, documentation, calculations, product maintenance, etc.
- Second task: To perform the task of solving customer's
complaints and the company's order processing.
- Third task: To provide support to the sales force in term of customer visit, technical training, etc.
Main Tasks
- To assist and coordinate in the technical training for internal and external staff.
- To support at customer's site as arranged with the respective sales technician if AE in sales team is not available.
- To provide technical assistance to the sales engineers and customers as regards choice of products, applications, system solutions, accessories, installations, prices, etc.
- To provide technical assistance to the service administration.
- To provide technical check for project quotation and SOR, CTR
- To coordinate with the services and logistics function in
meeting the customer's satisfactions.
- To maintain the supply of technical documents for tender use.
- To be attentive to competitor's interference and report to the Management.
- To calculate cost prices and sales prices of non-standard as well as out-of-price list material.
- To respond customer's inquires and give a brief explanation of the technical problem, alternatively proceed to the person(s) concerned for assistance.
- To process in accordance with the order processing system at disposal.
- To assist the sales force as to provision of documentation and information particulars, leaflets, quotations, prices, etc.
- To process special orders and inquiries in coordination with the supplier.
- To communicate with the respective product segment or other suppliers, where local problem solving is not available.
- Other tasks as management assigned.
JOB PROFILE
Education and Training
- Diploma or degree holder in hydraulic machinery, electric machines, power electronics or control field
- Good command in oral and written Chinese and English
- Fluent in Mandarin
Experiences
- Experienced with pumps or control panels maintenance or consultancy or sales works, will be an advantage
Personality
- Good communication skills
- Able to work independently
- Aggressive
- Result driven
- Tram player
- Able to solve problem
- Good listener
- High ego needs
Physique
- Male or female
- Preferably 25~35 years old
- Matured with good mental attitude
- Physically fit
Other requirements
- Extensive knowledge of Lotus & MS Office